Protect Your Home With Smart Security
QUESTIONS & ANSWERSAsk a Question
Hi Can I receive recording on two different mobile phones at the same time?
yes you can
Winter outdoors as, can withstand the cold?
Super. Working perfectly
In the camera you can install a SIM card so that there is an Internet and remotely connect?
SIM card can not be installed. Only by Wi Fi.
How many meters you can see at night and day? Face and number of machines for how many meters visible?
During the day the numbers can be seen approximately 10 m
The kit includes power supply?
Without Internet and router directly via Wi-Fi to the Android phone, you can connect for direct viewing online nearby from camera such as indoor camera on?
No directly will not work, the camera does not distribute!
Which app is used?
The app name is ( Secueye )
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?Please allow 1 - 3 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?U.S orders will be shipped International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times for the Canada: 4 - 8 Business days
- Average transit times for the United States: 4 - 8 Business days
- Average transit times for the Europe : 5- 10 Business days
- Average transit times for International: 9- 18 Business days
WILL I RECEIVE A TRACKING NUMBER?We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number?if you need help tracking your order you can go here .
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com All you need to do is send us an email with the subject line "CANCEL MY ORDER".
I HAVE ENTERED AN INCORRECT ADDRESS!If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED !!We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please Contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to Contact us and we will do our best to reply within 24 hours :)